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VI Service Desk 2.1

VI Service Desk is a comprehensive, cost effective Lotus Notes Help Desk solution that features Asset Management, Knowledge Base, End User Portal, Bulletins, Auto-Escalation, Service Level Agreements and much more. It is designed to provide you with the right tools to help meet your exact workflow requirements. The Service Desk`s clean interface and intuitive nature provides end users and analysts/technicians a seamless and efficient working environment regardless of how complex or straightforward your IT business rules may be.

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Our Help Desk features include:

- Automatic Escalation

- Fully Integrated Service Level Agreements

- Dynamic Knowledge Base

- Asset & Inventory Management

- Child Tickets

- Task Assignment

- Custom Client Surveys

- Extensive Reporting and Charting

- Separate End User and Analyst Interface

- Detailed Analyst Time Tracking and Work History

- Notes and Web enabled for remote help desk access

- Easy Install & Extremely Competitive Price Package

- Self Help

- Quick Access

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• VI Service Desk is a comprehensive, cost effective Lotus Notes Help Desk solution that features Asset Management, Knowledge Base, End User Portal, Bulletins, Auto-Escalation, Service Level Agreements and much more. It is designed to provide you with the right tools to help meet your exact workflow requirements.
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