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Public Folder HelpDesk for Outlook 9

Collaborate on helpdesk tickets in Outlook. Auto-create tickets from email. Describe problems using attached files and rich text. Categorize tickets based on configurable lists of problem types. Get information from the Outlook contacts or the GAL. Open tickets are stored both in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be re-created in Outlook if needed. Mail conversations can be tracked. Report generator based on MS Excel allows you to build and share custom reports with co-workers as well as export reports to MS Excel. Databases are open to allow building any kind of custom reports or additions to the tables.

Outlook form can be customized by administrator. VB 6 and dhtml source code available for purchase if further customizations are needed.

Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking.

Free 30 day trial! Organization price (500 US$ including 1 year support) - no limits on number of users.

Compatible with Outlook 2000-2003, Vista, IE7 and Office 2007.

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• Collaborate on helpdesk tickets in Outlook. Auto-create tickets from e-mail. Describe problems using attached files and rich text. Categorize tickets based on configurable lists of problem types. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be re-created in Outlook if needed. Mail conversations can be tracked.
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