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The Help Desk Toolkit 2.5

The Help Desk Toolkit 2.5: The Help Desk Toolkit, the definitive guide to setting up a help desk

The Help Desk Toolkit offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. This Help Desk Toolkit is for you if you are: * A business manager charged with researching, planning, and setting up a Help Desk in your organization * An IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies * A Help Desk manager looking for guidance on how to upgrade traditional Help Desk functions with Internet- or intranet-related processes. The thoroughly revised, updated, and expanded Edition of the critically acclaimed, first-ever guide to running an effective Help Desk, this toolkit tells you everything you need to know to plan, budget, staff, implement, track, upgrade, and even outsource your organization`s Help Desk. * Guides you step-by-step through every phase of setting up traditional and Web-related Help Desks for the Internet and an intranet * Provides a wealth of practical advice on all technical, management, and human-factor aspects of running an effective Help Desk * Supplies ready-to-use templates in both Word and HTML formats for an array of Help Desk projects.

Updated: 2006-05-23
License: 199.00$
Publisher: Ovitz Taylor Gates
Size: n/a
Require: 
System: Win31x, Win95, Win98, WinME, WinNT3x, WinNT4x, WinXP, Win2000, Win2003, WinCE, Unix, Linux, MSDOS, OS2, OS2Warp, OS2Warp4, MAC68k, MacPPC, MacOSX, MacOther, PalmOS10, PalmOS20, PalmOS21, PalmOS30, PalmOS31, PalmOS32, PocketPC, Symbian, BEOS
Language: English
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